Privacy Policy - Holiséa

Thank you for visiting the Holisea SL website and reviewing its privacy policy (hereinafter referred to as the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data being processed in accordance with it, where applicable.

This privacy policy is composed of the following sections:

Objectives of the Privacy Policy
Effective Date
Methods of Obtaining Consent
Purposes of Data Collection
Purposes of Data Processing
Personal Information Collected
Processing Methods Used
Access and Control of Personal Information
Sharing and Reasons for Sharing Personal Information with Third Parties
Use of Cookies and Similar Technologies
Retention of Personal Information

1. Objectives of the Privacy Policy

Respect for privacy and protection of personal information are essential to us. Through this Policy, we aim to protect personal data in accordance with applicable laws.

To ensure this protection, Holisea undertakes to collect, process, and share information that can identify an individual only when the individual has given consent, unless permitted or required by law, in which case your consent will not be necessary.

The purpose of this Policy is to inform users about the reasons and methods by which Holisea SL or anyone acting on its behalf will collect and use their personal information. It is written in clear language to ensure users provide informed consent.

For the purposes of this Policy, “personal information” refers to any information about an identifiable person or information that can be used to identify a person. Wherever possible, we will anonymize, pseudonymize, and/or aggregate data so that it no longer identifies a person.

2. Methods of Obtaining Consent

We are committed to obtaining consent before collecting personal information from an individual. Consent can be explicit or implicit and may be provided directly by the individual or by their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent can reasonably be inferred from a person’s actions or inactions. For example, providing a name and address to receive a publication, or a name and phone number to get a response to a question, is considered implicit consent to the collection of personal information.

When determining the appropriate type of consent, we consider the sensitivity of the personal information, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, particularly in response to government requests, to obtain an individual’s consent to collect, use, or disclose personal information. We commit never to disclose such information except in accordance with this Policy or as required or permitted by law.

3. Purposes of Data Collection

Information is collected in accordance with the purposes and objectives outlined in this privacy policy.

Some of the reasons we collect personal information include:

To provide products and services: We collect and process data necessary to fulfill our mission and contractual obligations.
To ensure and improve products and services: Data collected during your interactions with our services may be used to analyze and improve the functioning of our products and services.
To develop new products and services, including AI applications: Collected data may be used for research and development purposes to offer new products and services, including targeted advertising and marketing messages. Aggregated data may be processed by algorithms using artificial intelligence.
To provide personalized products and services: Data collection and analysis allow us to develop products and services that meet your cultural and entertainment expectations, including making accommodations for customers who require them.
To evaluate product and service performance: Data helps us understand the strengths and weaknesses of our offerings and improve them, for example through surveys, ensuring quality and risk management.
To protect users’ privacy: Data allows us to verify identities and protect the privacy of those interacting with us via phone, electronically, or otherwise.
To comply with legal obligations: Data may be collected to fulfill obligations under laws, regulations, or international treaties.

4. Personal Information Collected

Holisea SL may collect personal information in various forms, but only through lawful means and only for necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.

Collected personal information and its sensitivity may vary depending on the context of your interactions with Holisea SL. Therefore, we prioritize informing you about the type of personal information we use.

We protect all personal information collected. Personal information that may be collected and used includes, but is not limited to:

Name and contact information: First and last name, email address, postal address, phone number, and similar contact information.
Identity verification: Passwords, password hints, and other security information used to identify you and access your account.
Demographic data: Information such as age, gender, country, and preferred language.
Payment data: Data required to process payments, such as credit card numbers and associated security codes.
Subscription data: Information related to cultural events subscriptions and newsletters.
Audio/visual data: Recordings to ensure user safety at events organized or hosted by Holisea.
Interaction data: Data about your use of our websites, platforms, and tools. This includes both data you provide and data generated by our systems, such as error reports.
Other examples: Pages visited, content consumed, searches performed, textual inputs, location data, and other analytics, including Google Analytics data.

5. Purposes of Data Processing

Personal information may be processed for the following purposes:

Delivering products and services and providing interactive experiences.
Improving products and services by adding new features or capabilities.
Personalization of products, including automated recommendations based on your data.
Product and service development, including anonymized/pseudonymized research.
Customer support, including troubleshooting, account restoration, and assistance.
Security and problem resolution, including detecting malware and protecting service integrity.
Surveys and promotional communications, allowing subscription and opt-out choices.
Relevant offers, using data analysis to suggest activities and services matching your interests.
Advertising, including personalized ads on third-party platforms, sometimes via automated processes.
Transaction processing, such as payment and subscription fulfillment.
Reporting and business operations, to analyze and improve decision-making.
Protection of rights and property, including fraud prevention and contract enforcement.
Legal compliance, including age verification and supporting data protection rights.
Research, including scientific and public-interest studies, where legally allowed.

6. Processing Methods Used

Holisea SL treats your personal information according to industry standards and only for purposes for which it was collected, as described in this Policy or in specific notices. Absolute security cannot be guaranteed due to the inherent risks of transmitting data over the Internet. Information is transmitted at the user’s own risk.

7. Access and Control of Personal Information

Holisea SL ensures that personal information is accurate, current, and complete for its intended use.

You have the right to request access to your personal information and request corrections if it is inaccurate. Requests can be made using the contact information provided at the end of this Policy.

Access may be subject to identity verification. In some cases, we may not be able to provide access, for example if it would disclose another person’s information without their consent or if legal restrictions apply. We will explain why access cannot be granted in such cases.

For data on third-party websites or platforms, please contact those third parties directly.

8. Sharing Personal Information with Third Parties

We do not share personal information with companies, organizations, or individuals outside Holisea SL except with authorized partners and providers for the purposes outlined in this Policy, or in the following cases:

With your consent.
For cloud storage, which may involve data transfer to other jurisdictions.
For external processing by trusted parties following our instructions and maintaining equivalent security standards.
For legal reasons, to comply with laws or regulations.

Holisea SL does not sell or rent personal information to third parties.

9. Cookies and Similar Technologies

Holisea SL may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about website visitors and recipients of communications. Cookies can track browsing history, shopping carts, and user sessions. Browser settings can be adjusted to accept or reject cookies.

Our website may contain links to third-party sites. This Policy does not apply once you leave our site, and Holisea SL is not responsible for data collection or processing by third parties.

10. Retention of Personal Information

Personal information is retained for different periods based on its nature and usefulness for providing products and services. Holisea SL implements physical and technical measures to secure data during the retention period.

Information may be stored outside your country if third-party providers are located abroad, subject to local laws. Once the retention period expires, personal data is destroyed. Only anonymized or aggregated statistical data may be retained longer.

Additional Information

Changes to this Policy:

We may update this Privacy Policy from time to time. Any reduction of your rights will not occur without explicit consent. The last update date is indicated, and archived versions are accessible. Significant changes will be highlighted on our website, including, for some services, email notifications.